Build stronger customer relationships with Dynamics 365 CRM

5 reasons to choose Cepheo and Dynamics 365 CRM

• 1. We can help you succeed with CRM

  Over the years, we have learned that what our customers want and what they actually need can be two very different things. 

   

  We can work with key stakeholders from across your business to assess your current CRM readiness, compare your needs and aspirations with those of similar organizations and identify the areas of your business that will benefit most from your initial CRM investment. 

   

  With this baseline in place, the path ahead to successful implementation, adoption and evolution is clearer. 

• 2. Faster, more predictable implementations

  More than 30 years of experience in implementing business solutions for our customers has helped us develop documented and tested methods to support and safeguard every step of your digital journey. 

   

  Our experience across CRM and ERP solutions, our structured approach and our commitment to simplification and standardization means that we can reduce the uncertainty and risk inherent in implementing CRM in your business.  

   

  And since we use the Dynamics 365 platform to run our own sales, marketing and customer service processes, our own end-user perspective means that we know many of the challenges associated with scoping, implementation, adoption and daily use. 

• 3. Turn customer data into insight

  At Cepheo, we know that accurate, relevant data is your most valuable business asset, and the best foundation to guide your daily actions and interactions with your customers. 

   

  We can help you implement a structured and strategic approach to sourcing, accessing, storing and protecting your structured and unstructured data.  

   

  You can then share information securely across the business to support customer engagements and inform future planning.  

• 4. We can help with much more than CRM

  For a CRM solution to generate maximum value for your employees and the best possible experience for your customers, it needs to be integrated across your business.  

   

  At Cepheo we have a broad set of capabilities across the Microsoft Dynamics 365 portfolio, Microsoft Power Platform and Microsoft Azure.  

   

  This helps us take a holistic, business-first approach to IT technology based on end-to-end solutions that support and connect your whole business.  

• 5. Cepheo and Microsoft – collaboration and partnership

  As one of the largest Microsoft Dynamics 365 CRM partners in the Nordics, and with more than 30 years of Microsoft specialization and collaboration behind us, we are uniquely positioned to help our customers leverage Microsoft technology to adapt and succeed in a changing world.  

   

  Our engagement ensures comprehensive access to Microsoft’s technical support, training and certification programs, so our specialists can stay up to date on the latest technologies and solutions. 

   

  Our daily dialogues with Microsoft engineers and technical resources also means that we can work with Microsoft to resolve customer issues quickly and more effectively.